Last updated: September 24, 2004
4) Contact Us
Personal Information Submitted Directly by Subscribers, Supporters, Customers
We collect names, addresses, phone numbers, email addresses, fax numbers, and/or payment information, such as credit card information, that is voluntarily submitted to us. This information is obtained when someone orders subscriptions or individual copies of the magazine, subscribes to our mailing and/or email list, makes donations, fills out surveys or questionnaires, enters contests, or contacts us directly.
Information Received from Third Parties
We may receive updated delivery and address information from the United States Postal Service or other carriers, which we use to correct our records.
On occasion, we partner with like-minded organizations to introduce their members to Bay Nature. In these situations, we receive permission from partner organizations to use the names and addresses of members for approved, one-time use, usually for a direct mail campaign.
In addition, we collect information about other individuals if they are recipients of gift purchases, particularly gift subscriptions. We collect limited information to process gift purchases, such as the name, address, phone number, and/or email account of the gift recipient. Gift subscriptions are protected by the same privacy policies as regular subscriptions.
B. How Personal Information is Used
Customer Service & Billing
Fundraising, Promotional Offers, and Other Occasions (Mail)
Bay Nature may contact subscribers and supporters by mail or email for fundraisers, to present special offers, or to announce special events.
At times, we partner with select organizations to introduce our subscribers to the work of other groups that share our objective of protecting and educating about the natural world. In these situations, the names and addresses of subscribers are released to the partner organization for approved, one-time use only. Once used by the partner organization, this information must be deleted. We do not share phone numbers, fax numbers, or email addresses of our subscribers with other organizations. If you are a Bay Nature magazine subscriber and you do not want your name or address shared with other organizations then email us at email@example.com, call 888-422-9628, or write to Bay Nature, P.O. Box 92408, Long Beach, CA 90809-9978.
Bay Nature magazine, at times, may also request the names and addresses of the members of our partner organizations to introduce them to Bay Nature. If you are not a subscriber and you received an unsolicited mailing from us, then it is most likely because we borrowed your contact information from a like-minded organization for one-time use. We do not have your name or address in our databases. If you would like to stop receiving unsolicited mailings, contact the organizations that you are a member of and request that your mailing information not be shared.
Promotional Offers and Events (Email)
We may send announcements of promotional offers, fundraising programs, and special events via email. We do not trade or sell email addresses with other organizations or individuals. To add or remove your email address from our email list, contact us at firstname.lastname@example.org, or call 510-528-8550.
Confirming Gift Subscriptions
On occasion, readers who want to give gift subscriptions will contact us to confirm whether or not the intended recipients are current subscribers. We will confirm specific, current subscriptions if the request is made by someone who already knows the name and complete address of the potential subscriber. However, we will not provide any other information about our subscribers, including addresses, phone numbers, email addresses, or other personal information. If you do not want us to share your subscription status to others, please contact us at email@example.com or call 888-422-9628.
Complying with the Law
Bay Nature and its Agents and Contractors will not share phone numbers, fax numbers, email addresses, credit card information, or other personal information with organizations or individuals not directly affiliated with Bay Nature magazine, except to comply with the law, or to protect the rights or property of Bay Nature magazine, baynature.org, our customers and supporters, or others.
C. Updating and Accessing Your Personal Information
You may call our Customer Service Department at 888-422-9628 or email firstname.lastname@example.org to update your personal information. You will be asked to provide your subscription account number, name, and/or address to verify your identity before your account information will be updated.
If you have made a contribution to Bay Nature above and beyond the price of a subscription, then you may access or update your personal information by contacting our Editorial and Business Office at 510-528-8550 or emailing email@example.com.
To remove your email address from our active email list, contact firstname.lastname@example.org or call 510-528-8550.
Contact Customer Service at email@example.com, 888-422-9628, or P.O. Box 92408, Long Beach, CA 90809-9978 to:
1) Exclude your name and address from being shared for one-time use with other organizations for direct mail appeals.
2) Block information about the status of your subscription from individuals who want to give you a gift subscription.
2. BAY NATURE WEBSITE PRIVACY
Information We Collect
You can view all of the information on the Bay Nature website without revealing any personally identifiable information. We collect non-personal information to improve the use of our website, and we only collect personal information from our website to allow you to make purchases.
As with many websites, Bay Nature uses "cookies" to enable online shopping, and to track the use of our website. This information allows us to design pages in an efficient, appealing way. Cookies that track non-purchase information are set to monitor information such as which website referred you to us, the pages you request, page response times, download errors, the length of visits to certain pages, the browser you are using, and the name of your internet service provider. This information is collected by an internet program called Webalizer to compile statistical data about how our site is used.
Restricting Access to Non-personal Information
You are welcome to browse through the Bay Nature websites without enabling cookies. You can learn how to prevent your browser from accepting cookies by reviewing the "Help" section on your browser's toolbar. However, you must have cookies enabled to shop online and to make a secure transaction.
Credit Card Information & Security
The personal information, including credit card information, that you submit to this site is protected by a Secure Sockets Layer, and is transmitted securely and directly to our transaction processor. We also use secure online store software to encrypt information that is posted to our online store.
Links to Other Sites
Learn More about Internet Privacy
Visit the Federal Trade Commission website: http://www.ftc.gov/bcp/conline/pubs/online/sitesee.htm.
4. CONTACT US
Bay Nature,1328 Sixth St. #2, Berkeley, CA 94710
Subscriptions are processed by Publication Fulfillment Systems. Customer Service can be reached at:
Bay Nature, P.O. Box 92408, Long Beach, CA 90809-9978
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